Our Privacy Policy

iGooana is committed to respecting individual privacy and confidentiality of your data. Please do read the following information carefully before using our platform.

Scope of Policy

The public website (igooana.id), our product portals and the mobile apps by the name iGooana Survey and iGooana SFA on Android and iOS stores or disseminated otherwise are owned and operated by PT. Indodigital Teknologi Perkasa. We at iGooana recognise that you are concerned about your personal privacy. This Privacy Policy is provided to inform you of what personal information is collected, and how that information is maintained and used by iGooana. This Privacy Policy applies to all information collected or submitted on our website, portals as well as the mobile apps.

Changes in the Policy

iGooana reserves the right to change this Privacy Policy as our practices or prevailing statutory guidelines may demand. We encourage you to review the privacy policy from time to time. All portals and mobile apps users will be informed explicitly about any changes in the privacy policy.

Location Tracking

It remains our goal to not do continuous recording of GPS location of the end users. We only collect your location data when you are Start Working on Attendance, on your Visit at the Outlet, when you are taking picture(s) to fill in the designated form, and when you submit emergency request. We do use background service to get your current location just to calculate your distance to the outlets assigned on your daily journey plan. All such continuous location data is only used internally by the platform to recommend the next best outlet to visit. Continuous movement data is not exposed through any backend interface to any user or admin of the platform.

Device Data Capturing

iGooana app captures device data such as device manufacturer name, device model, battery status on every login, operating system version and Google Play Services version. This helps us troubleshoot any issues reported by users and also continually assess the app's performances against available resources on the device. Such data is also visible to the company (iGooana's customer and direct/indirect employer of iGooana users) personnel.

Data Capturing on our public Website

Browsing data of visitors is captured on our website to improve usability of our content and information architecture of our website. By using cookies we identify our website visitors and target advertisements on various online platforms.

Data Sharing with Third Party Systems

Every personal data is provided by iGooana's customer as a direct/indirect employer of iGooana users for the purposes of using iGooana apps (portals and/or mobile apps) and to validate every report submitted from our mobile apps are coming from authorized employer personnel. Every user's email id (user id) is shared with an App performance analysis system only in case of App crash to troubleshoot the issue. Every user's email id is also shared with our support platform in case users decides to use chat support channel or decides to raise a support ticket on our portal. iGooana does not share it's users data with any third party that is not clearly stated in this policy document and all sharing is intended only from the perspective of offering a solution or resolving an issue related with the core offering of iGooana.

Data Ownership and Retention

All individual data that is captured as described above remains under the ownership of iGooana customers (Direct/indirect employer of iGooana users). Data retention & purging is controlled by iGooana's licensing contract signed with its customers. Acceptance of this Privacy Policy by end users means acceptance of ownership of information and associated data handling policy by their employers. iGooana cannot be held responsible by end users for any supposed violation beyond the stated commitments in this Privacy Policy document. iGooana assures its end users that none of the Customer License contract terms remain in violation of the privacy law prevailing in the country.